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Delivery & Returns
Stock
We update our site regularly through out the day and we try very
hard to ensure availability of all items shown on our site, but
sometimes things sell more quickly than we expect. We tell you
immediately by email if we've sold out. If we're waiting for stock
we'll tell you how long it will be before we can deliver to
you.
Delivery
We make one charge per order for Postage and Packaging even if we
send you more than one parcel.
UK addresses
All UK parcels are delivered by Royal Mail, and require a
signature. If the postman is unable to obtain a signature, a card
will be left with a contact number. Delivery of orders is charged
at the following rates.
Please note below about Christmas deliveries
| UK
Standard - usually 3-5 days but not guaranteed |
£2.50 per order |
UK
Express - guaranteed next day before noon
Your order must be submitted before 2pm. Please note that orders
placed on Express delivery on a Friday may arrive on Monday as
Saturday delivery is not guaranteed. |
£7.50 per order |
Overseas addresses
We are happy to despatch orders overseas and charge the following
rates.
| Eire & Channel Isles 3-5 days |
£8.00 per order |
| Europe 7-14 days |
£10.00 per order |
| Rest of the
World 14–21 days |
£20.00 per
order |
Christmas 2010
deliveries
We will despatch
parcels up to 2pm on Tuesday 21st December. As we use Royal
Mail’s special delivery service, parcels should reach you
before Christmas BUT to be absolutely sure, we suggest you shop
with us as early as possible. Orders placed after the 22nd December
will be despatched, at the earliest, on Monday 3rd January
2011.
Returns
We know that sometimes you may want to return items and we'd like
to make it as easy as possible. If you are not happy with any
purchase for any reason, you can return it, and we will replace or
refund it immediately. This does not affect your statutory rights.
A returns form with full instructions, is packed with each order -
call us if you can't find it and we'll send you another. Girls Run
Too does not offer a free returns service
unless the goods are faulty or sent out incorrectly, in which case
we will refund the postage on receipt of the parcel. We aim to
process returns within 3 days of receiving the goods. We will
be accepting items bought as Christmas gifts for return until
Monday 31st January 2011.
Exchanges
& Refunds
We will exchange, or make a refund for goods returned to us in
perfect condition within 2 weeks of the receipt date. Perfect
condition means that the item can be put back into stock, ie.
Unused, unworn, without marks (from food, grease, deodorant etc.),
neatly folded in its original plastic bag and with all labels
attached. Confirmation of a refund will be sent by email. Exchanges
will be despatched quickly and on UK standard post. We will be
accepting items bought as Christmas gifts for return until Monday
31st January 2011.
How to return an item - Please
read!!!
1. You no longer need to contact us to make a return. However, if
you'd like an exchange, email Customer Services at returns@girlsruntoo.co.uk with the
original order number, what you want to return, and give details of
the size, colour and code of the replacement item of your choice.
This means we can allocate stock for you.
2. Carefully pack your parcel, enclosing the returns form. Please
use the returns address label included on your despatch
note.
Returns Dept @ Girls Run Too
New House Farm
Pencombe
Bromyard
Herefordshire
HR7 4RN
3. Take the parcel to a Post Office. For your own security, we
suggest you return goods to us by a traceable method. In the event
of a lost parcel, you as the sender are responsible for processing
a claim. Please make sure that your parcel is insured to cover the
value of
the contents.
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